Better service - Effective ELY2 programme

The nationwide co-determination negotiations in ELY Centres were concluded in January 2015. As part of the negotiations, it was agreed that the development of ELY Centres should continue. On 24 March 2015, the management group of the ELY Centres decided to start the Effective ELY2 programme (IE2). The purpose of the IE2 programme is to continue the process of reforming the ELY Centres, which was started in spring 2013 as a cooperative effort involving all parties steering the ELY Centres. The reform process will be continued in a managed and systematic manner so that the service objectives laid out for the ELY Centres can be achieved.

The aim of the Effective ELY2 programme is to achieve substantial benefits from the perspective of citizens, companies and the public administration. The programme will lead to better and more streamlined operating practices and systems and extensive digitalisation. Reducing the administrative burden of the customers and making agency-internal practices more streamlined are two central objectives. Reducing the administrative burden at all levels allows the authorities to focus more on customer service.

The programme has five sub-projects:

  • Service Design -project
  • Building an operational framework
  • More efficient customer service
  • Digitalisation of purchases
  • Developing competence and operating practices

The programme period runs from 1 April 2015 to 31 December 2017.

Further information:

Mikko Kuoppala, Ministerial Adviser, mikko.kuoppala(at)

Vesa Lipponen, Programme Manager, vesa.lipponen(at)
Pekka Häkkinen, Director-General, chairman of the support group, pekka.hakkinen(at)