Counties to get effective services from ELY Centres and TE Offices
The Effective Services (IE2) Programme supports the regional government reform and the establishment of the National Licensing and Supervisory Authority. The forthcoming counties will receive around 3,800 man-years and the National Licensing and Supervisory Authority some 400 man-years from the Centres for Economic Development, Transport and the Environment (ELY Centres) and the Employment and Economic Development Offices (TE Offices).
The duties of the existing authorities will be transferred to the forthcoming authorities in the form of services, expertise, competence, information, systems, best practices, operating models and tools and equipment. The high level of customer and stakeholder satisfaction with the services of ELY Centres and TE Offices is largely based on these factors. The IE2 Programme will focus on constructing services for the forthcoming counties, on achieving a successful transition of duties and on maintaining a good level of services now and during the transition. The programme will lead to better and more streamlined operating practices and systems and extensive digitalisation.
The IE2 Programme has four sub-projects:
- Support for the operating conditions of the multi-sectoral counties
- Development of efficient services and service paths and packages
- Communications and customer advise to support the services for people and enterprises
- Support for change and change management
The IE2 Programme runs from 1 January 2018 to 31 December 2019. The programme is implemented by a project management office, which will be reporting to the management group of the ELY Centres, the management of the ELY Centres and TE Offices and the management of the national preparation of the regional government reform.
The IE2 programme continues the systematic work to make operations better and more effective that started with the first programme in 2013 and continued with the second in 2015–2017. Information about previous results in the link below.
Päivi Blinnikka, paivi.blinnikka(at)gov.fi
Pekka Häkkinen, pekka.j.hakkinen(at)ely-keskus.fi
Mikko Kuoppala, mikko.kuoppala(at)gov.fi