Doorstep selling and distance selling

Provisions on home and distance selling to consumers are laid down in the Consumer protection Act (38/1978). Chapter 6 of the Consumer protection Act contains provisions on home and distance selling and Chapter 6 a on distance selling of financial services and financial instruments. The position of consumers in home and distance selling has been improved through legislation, including provisions on the obligation of providers of online marketplaces to provide information, the conclusion of a contract in telemarketing, the right of a consumer to withdraw from a distance contract concluded at an online interface, as well as the rights and obligations of the parties when a consumer withdraws from a contract concerning digital content or service. Provisions on the cancellation form and instructions are laid down in the Decree of the Ministry of Justice (110/2014).

The Consumer Ombudsman has confirmed instructions on door-to-door selling. More information on consumers' rights in home and distance selling, instructions for the Consumer Ombudsman and the withdrawal form can be found on the Finnish Competition and Consumer Authority website.

Price indications

The law imposes on the trader an obligation to indicate the price of a product clearly. Provisions on reporting the price are laid down in the Government Decree on reporting the price of consumer goods in marketing (553/2013). The Finnish Competition and Consumer Authority is responsible for monitoring compliance with law in this respect. For more information, please see the Finnish Competition and Consumer Authority website.