Doorstep selling and distance selling

Provisions on home and distance selling to consumers are laid down in the Consumer protection Act (38/1978.) Chapter 6 of the Consumer protection Act (1211/2013) contains provisions on home and distance selling and Chapter 6 a on distance selling of financial services and financial instruments. Provisions on the cancellation form and instructions are laid down in the Decree of the Ministry of Justice (110/2014).

The Consumer Ombudsman has confirmed instructions on door-to-door selling. More information on consumers' rights in home and distance selling, instructions for the Consumer Ombudsman and the withdrawal form can be found on the Finnish Competition and Consumer Authority website.

Price indications

The law imposes on the trader an obligation to indicate the price of a product clearly. Provisions on reporting the price are laid down in the Government Decree on reporting the price of consumer goods in marketing (553/2013).The Regional State Administrative Agencies are responsible for monitoring compliance with law in this respect. For more information, please see the Finnish Competition and Consumer Authority website.

Further information

The Finnish Competition and Consumer Authority website provides information, for instance, on marketing, price indications, and statutory liability for lack of conformity and guarantee in the sale of consumer goods. These pages also contain guidelines for on-line retailers. If you have questions concerning product safety, please contact the Finnish Safety and Chemicals Agency (Tukes).

Further information: sari.alho(at)gov.fi