Questions and answers on information systems and enterprise architecture
The starting point for the preparation was that the Job Market service platform, the TE experts’ information system and the common information pool would be used as systems offered by the central government.
The preparation group of information system development prepares the coordination of information system development (including interfaces between systems) in dialogue with the Association of Finnish Local and Regional Authorities. The premise is that municipalities would be responsible for the compatibility of their systems with the Job Market.
This is the starting point regarding common systems in the Government’s proposal currently under preparation.
Cooperation with the Association of Finnish Local and Regional Authorities is currently under preparation, and the aim is to increase and intensify cooperation in spring 2022.
The aim is to agree on the preparation and cooperation procedures related to information systems. Cooperation with those using the systems is essential.
The central government will offer the information system to municipalities for the time being.
In May 2022, the Job Market Finland service platform was launched for production use. The platform is the “one stop shop” for TE services throughout Finland. While customer work and e-services will continue to be based on the URA system, the access to services will happen through Job Market Finland.
The key objective of the TE Services reform is to provide targeted, customer-oriented services that meet the needs of local labour markets. In further preparation, it is central to identify the service chains and paths through which human-centred and needs-based services can be developed.
In addition to the Job Market for customers, a Job Market will be introduced for experts that will improve the user experience of the experts.
The KEHA Centre and the employment authorities would be joint controllers of the national information pool. As an employment authority, the municipality responsible for organising services would be responsible for the duties of controller with regard to its customers.
The Job Market will be a significant improvement in services for employers too. The potential use of the service platform in 2022-2023 will require significant development work, in which it is important to take into account the needs of the employers.
From the start, the development work carried out in the TE-Digi project has involved experts working with customers. Particular attention has been paid to the customer and user-friendliness of services.
This is an essential question in terms of the success and impact of the TE services reform 2024. The local government pilots on employment have recently faced this challenge.
Efforts will be made to improve the monitoring of measures and their effectiveness as well as the TE services reform 2024 as a whole by utilising the Incomes Register data. A preliminary study on the matter, prepared jointly by the Ministry of Economic Affairs and Employment and the KEHA Centre, is about to be launched.
Supporting labour mobility will continue to be of critical importance. The experts working at TE services would have access to data on all jobseekers and vacancies in all areas.
In spring 2022, a data protection impact assessment was carried out on the government proposal under preparation. To support the assessment, several workshops were organised for experts from municipalities and TE Offices. An external expert carried out the assessment.
In the TE services reform 2024, the roles of different operators will also change as concerns the processing of customer data. This is a potential data protection risk for which the Government’s proposal must prepare. Because of the importance of the matter, the Ministry of Economic Affairs and Employment and the KEHA Centre commissioned an external assessment of the data protection impacts, which was completed in spring 2022.
Information on jobseekers cannot be transferred from the national information pool to other systems without restrictions. Provisions concerning the purposes for which customer information would be used and the data to be processed would be laid down in an act. As joint controllers, the KEHA Centre and the employment authorities are responsible for processing of customer information according with law.
Artificial intelligence has been used, for example, to develop the so-called matching functionality of the Job Market.
The purpose of the legislation is to ensure that a sufficient information base is available for monitoring and assessing the organisation of employment services as well as for compiling statistics and knowledge-based management.
It is true that the schedule for completing and introducing the digital service has been postponed several times. The planned introduction in autumn 2022 is a current estimate and all those involved are working hard towards that goal.